Frequently asked questions
What is Nibasu?
Nibasu is India's leading digital healthcare platform, where you can buy branded skincare products online with discount. We provide our services in Delhi, Mumbai, Bangalore, Hyderabad, Pune, Gurgaon, Noida, Kolkata, Chennai, Ahmedabad, Lucknow and around a 1000 more cities. Besides delivering your online medicine order at your doorstep, we provide accurate, authoritative & trustworthy information and help people use their products effectively and safely.
How long will it take for the order to reach me?
From the time of shipping, it will take about 3-10 days for your order to reach you. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. In case the package has not reached you by the expected delivery date, please write to us atnibasuhealth@gmail.comand we'll resolve your issue at the soonest.
Can I cancel my order?
You can cancel your order before it is dispatched by contacting our customer support. Once dispatched or ready for shipment, cancellation is not possible.
How much does shipping cost?
For all products purchased at Nibasu: Orders above ₹999 are shipped to you FREE of cost. Orders equal to or below ₹999 have a shipping fees for all parts of India. Please note that additional ₹79 handling fees is applicable for all Cash on Delivery orders. For more information, please refer to Nibasu'sshipping and refunds policy.